SAP has over 12 million users, 121,000 installations worldwide, more than 1,500 SAP partners, over 25 industry-specific business solutions, and more than 41,200 customers in 120 countries.
Customers/employees/vendors need an easy, modern UI that can automate processes to improve user experience, such as portals
Want multi-screen and multi-device support, so the experience is the same on any device
Don’t want to buy SAP Fiori, SAP’s Ariba, or Success Factors add-ons because they are only usable within SAP, have higher costs associated, and require specialized skills
SAP issues for service or sales – Lack of intuitiveness and user-friendliness on the front end and support issues for user-owned devices like android and apple
SAP is a good system of record but involves long and expensive implementation to make necessary changes as well as specialized skills to update
To build a warranty app in SAP is expensive because you have to buy the Warranty Management module separately